Question 1

Do I need to be a member?

Accepted Answer

The simple answer is ''no, you don't''. If you are 50 plus you can join in any of our activities and services. You will also have access to our free information and advice hub, as well as our welfare rights service. There are charges attached to our other activities and services but all income generated goes straight back into the charity.

Please note that the Shed projects do have membership requirements, please see more information on the Shed project page.

Question 2

I’m under 50 and want to pop in for a coffee. Is that OK?

Accepted Answer

Yes! Everyone is welcome.

Question 3

Is Age Concern Eastbourne’s day club dementia friendly?

Accepted Answer

Yes, we have many service users that have dementia. We are part of Eastbourne Dementia Action Alliance’s charter, aiming to include those with dementia in everything we do.

Question 4

Do you have a list of trustworthy tradespeople?

Accepted Answer

No, however, there is a database available here: https://apps.eastsussex.gov.uk/socialcare/athome/approvedproviders(https://apps.eastsussex.gov.uk/socialcare/athome/approvedproviders)

Question 5

Do you provide transport to and from hospital appointments?

Accepted Answer

No, however, you can find out about transport for the hospital here:https://www.eastsussex.gov.uk/social-care/health-advice/going-into-hospital/guide-to-going-into-or-leaving-hospital/nepts(https://www.eastsussex.gov.uk/social-care/health-advice/going-into-hospital/guide-to-going-into-or-leaving-hospital/nepts)

Question 6

Can you provide me with information about welfare benefits and help me find out what I am entitled to?

Accepted Answer

Yes, we can, call us or email us and we will get back to you. (We also do home visits for clients with mobility issues). Pension Credit, Attendance Allowance and Personal Independence Payments are the main benefits we can help you with.

Question 7

I am interested in Home Care; what is your current CQC rating?

Accepted Answer

You can access the latest review here: https://api.cqc.org.uk/public/v1/reports/e0edb552-1571-4a43-9518-62680d91a465?20211030120000(https://api.cqc.org.uk/public/v1/reports/e0edb552-1571-4a43-9518-62680d91a465?20211030120000)